Privacy Policy
For Omni-Channel Messaging Services
1Introduction
Flashkart Pvt. Ltd. ("Flashkart", "we", "our", "us") operates omni-channel messaging services that enable businesses and users to communicate across multiple platforms. We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and protect your personal information.
This Privacy Policy applies to all interactions through our messaging services and complies with:
- Meta Platform Policies (WhatsApp Business, Facebook Messenger, Instagram)
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Personal Data Protection Act 2023 (Nepal)
- Other applicable data protection laws
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2Information We Collect
Information You Provide
- Identity: Full name, Phone number, Email, Business name
- Communication: Message content, timestamps, history, files shared
- Transactions: Order numbers, purchase history, delivery addresses
Collected Automatically
- Technical: IP address, Device info, Platform used, Session data
- Usage: Message frequency, Response times, Error logs
- Third-Party: Limited Meta platform data (User IDs, Profile pics)
3Messaging Channels Covered
WhatsApp Business
Cloud API, Business & User messages
Facebook Messenger
Page messaging, Automated responses
Instagram Direct
Business DMs, Story replies
4How We Use Your Information
Service Delivery
Responding to inquiries, processing orders, sending notifications, and facilitating returns.
Communication
sending announcements, product info, feedback requests, and satisfaction surveys.
Business Operations
Improving service quality, training, analyzing patterns, and preventing fraud.
Legal Compliance
Complying with laws, enforcing terms, and protecting rights.
We only send promotional offers with explicit consent. You can opt-out anytime by replying "STOP" or contacting us.
5. Legal Basis (GDPR)
- Consent: For specific purposes like marketing.
- Contract: To fulfill service obligations.
- Legitimate Interests: Business improvement, fraud prevention.
6. Data Retention
- Active ConversationsDuration + 90 days
- Order Data7 years
- Marketing Consent3 years
- Technical Logs12 months
7-9Data Handling & Security
We Do NOT Sell Your Data
We never sell, rent, or trade your personal info to third parties for marketing.
Service Providers
We share data only with necessary partners (Meta, Cloud Providers, etc.) who are contractually obligated to protect it.
Security Measures
- End-to-end encryption (WhatsApp)
- TLS/SSL encryption in transit
- AES-256 encryption at rest
- Access controls & MFA
- Regular security audits
- 24/7 monitoring
10Your Privacy Rights
GDPR (EU)
- Access & Rectification
- Erasure (Right to be Forgotten)
- Data Portability
- Withdraw Consent
CCPA (California)
- Right to Know
- Right to Delete
- Right to Opt-Out
- Non-Discrimination
Exercise Your Rights
Contact us at privacy@flashkart.app with "Privacy Rights Request" in the subject.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer.
Kathmandu, Nepal